Closing accounts

Close your Gbets
account for good.

Not a time-out, not a cooling-off: closed, self-excluded, and off their marketing list. What to send and where.

If it's pulling hard right now: NRGP helpline, 0800 006 008 (free, 24/7).

← All operators

Where to send it

Email onlinesupport@gbets.co.za. By phone: 0800 006 008.

Self-exclusion closes the account for the selected period and cannot be reversed; you must download and complete the self-exclusion form (linked on the page) and email it.

What to ask for

  1. Close the account permanently, not a cooling-off.
  2. Put you on their longest self-exclusion.
  3. Stop every kind of marketing: email, SMS, push, post.
  4. Delete your stored payment details.
  5. Return any balance to the card or account it came from.
  6. Confirm in writing within 7 days.

Keep it short and don't explain yourself; you don't owe them a reason. If nothing comes back in 7 days, send it again and say so.

Licensed in

South Africa. Licensed operators must honour a closure and a self-exclusion request; a regulator complaint is the next step if they don't.

Verified November 2026 from gbets.co.za. Things change: if a step is out of date, tell us at hello@youvsthehouse.com and we'll re-check it.

Make it stick

One account closed is one door. The self-exclusion register for your country closes every licensed one at once, and a bank gambling block stops the card.

Get You vs The House

Has this letter ready, opens it in your own Mail, and reminds you to follow up after 7 days.